Legal/Special Mail, which will be opened in your presence, is mail from the President and Vice President of the United States, Attorneys, Embassies and Consulates, the US Department of Justice (excluding the Bureau of Prisons but including the US Attorney’s), other Federal Law Enforcement Offices, State Attorney Generals, Governors, US Courts (including US Probation Officers), and State Courts, and when the sender has been adequately identified on the envelope and the front of the envelope has been marked “Special Mail – Open only in the presence of the inmate” (or similar language.) It is the responsibility of the inmate to advise any attorney of this procedure. If not properly marked and identified as special mail, correspondence will be treated as general correspondence and opened and inspected. Clearly identified mail from the chambers of a judge and from a member of the United States Congress will not require the special mail marking, but will be processed as “Special Mail” and opened in the presence of the inmate.
Postage for Indigent Inmates
Your Name and Register Number
Federal Correctional Complex
P.O. Box 1031
Coleman, FL 33521-1031
Inmates must go into the TRULINCS system update the sender contact information and print the address labels for who the letter is addressed to. Once you have entered all of the correct information you will hit print. The labels will print from the guard shack located in the middle of the compound. You can pick your labels up at this location during the open moves. Incorrectly addressed mail will be returned to the sender. You are cautioned that you are totally responsible for all the contents of your letters through the prisoner’s mail box. Any violation of postal laws could result in charges against you. There is no limit as to the number or length of letters that you write or receive, but it is expected that you will protect this privilege by keeping them to a reasonable amount.
You may send correspondence by first class, priority, fourth class, registered, certified, or insured mail, and may request a return receipt by placing the required postage stamps on same. The use of Media Mail postage requirements is extremely limited and you should contact the mail room staff to ascertain whether your mailing items qualify for this postal rate. If you use this postal rate and the U.S. Post Office rejects the use of Media Mail postage, your stamps will be cancelled by the U.S. Post Office and the package returned to you for recovery. Postage stamps, in different denominations, can be purchased through the inmate commissary.
All incoming mail will be opened and checked for contraband by staff.
Rejection of Correspondence
Any material which would violate postal regulations (e.g., obscene, lewd, or vulgar statements, threats of blackmail, contraband, or indications of escape.)
Discussion of criminal activities.
Letters containing codes or other attempts to circumvent mail regulations.
Inmates cannot engage in any type of business and will be sanctioned for doing so.
Retention of any magazine or literature of a sexually explicit nature will not be allowed.
If any magazines or soft-covered material are mailed in a package, it needs proper identification on the outside of the package. Program Statement 5800.10, Mail Management Manual, describes a package as a bundle, small or medium in size that is packed, padded, wrapped or boxed. Any mail weighing 16 ounces or more which contains other than paper material or excessive paper material will be considered a package and must have approval prior to receipt. Inmate packages do not require advanced authorization if the contents are otherwise approved under another Bureau policy. These type of packages must be marked with wording “Authorized by Bureau Policy,” or a clear description of the contents of the package (i.e. magazines, books, reading material, legal material, etc).
Federal Bureau of Prisons
Inmate Name (committed name, no nick names)
Inmate Register Number
P.O. Box 474701
Des Moines, IO 50947-0001
Open House Hours
All telephones are subject to monitoring and recording, with the exception of a properly placed and authorized legal call. The telephones provided in the units are designed for direct dialing and has collect calling access. Inmates are responsible for paying the cost of their own telephone calls by purchasing I.T.S. credits through the inmate TRULINCS computer system. All telephone numbers called must be placed on your approved telephone list. Lists will be compiled through the TRULINCS system. You may have up to thirty (30) numbers on your approved list.
Upon arrival at FCC Coleman, you will be provided with a copy of the inmate telephone system inmate guide and a copy of the Telephone Request Form. All inmates may request up to (30) thirty numbers be put into the phone system. Once the inmate fills out the request form, he must turn the request form into unit staff for approval. Once the unit staff approves your list, it will be turned into the ITS technician to input the numbers into the phone system.
All inmates will be given a phone access code. This code is a (9) nine digit number that allows an inmate access to the ITS. The centralized system allows inmate to have only one BOP account that can be used for calling immediately upon arrival at another institution. First time committed inmates access codes will be provided to the inmate by the Correctional Counselor upon entry to the inmate’s telephone numbers into the ITS system.
1. If it has been determined that negligence on the part of the inmate has compromised his PAC number, the inmate will have to pay a fee of $5 to help defray the cost of establishing a new PAC number.
2. Inmates can transfer phone credits from their commissary account to their ITS account via the telephone system. All phone credits transferred will be available for immediate use. You will not be able to place a call if you do not have enough money in your phone account to place a minimum of a three minute call. Inmates should make every effort to expend all telephone credits before he transfers or is released.
3. All calls will be limited to (15) fifteen minutes. At the end of (14) fourteen minutes, a tone will warn the caller there is one (1) minute remaining in the call. After fifteen minutes, the call will automatically be disconnected. There is a thirty (30) minute waiting period between each completed call.
4. The inmates will be able to make 300 minutes of collect and direct calls each month, with a maximum of (15) fifteen minutes per call.
5. The use of third-party billing and electronic transfer of a call to a third party on the Inmate Telephone System (ITS) is not permitted. Any inmates in violation of this regulation are subject to disciplinary action.
6. Inmates may not place calls to telephone numbers for which all the actual expenses for the call cannot be directly and immediately deducted from the inmate’s account. Examples include telephone calls to 1-800, 1-900, 1-976, 1-888, and to credit card access numbers.
Inmates will be able to update their telephone numbers once per month. The allowable updated numbers will be processed within five working days. A written report of telephone charges is available for any 30-day period within the past 120 days upon payment of a fee of $3.00 per each 30-day period.
Trust Fund Limited Communication System (TRULINCS): In an effort to improve the ability of inmates to efficiently and economically maintain contact with persons in the community, the Bureau of Prisons is implementing a pilot program called the TRULINCS. As a pilot program, TRULINCS is intended to test a system which will supplement, not replace, an inmate‟s current and well-established means of mainstream contact with persons in the community; specifically written correspondence, telephones and visiting. Additionally, the plot program will test TRULINCS ability to provide an inmate electronic communication system which does not jeopardize the safety, security, or orderly operation of the correctional facility, or the protection of the public. Inmates participating in this program will not have access to the Internet. All inmates must go through a TRULINCS screening process. Some inmates may be excluded from the program based upon their current offense, past offense, and current or past behavior.
Visioneer One Touch Desktop (Voice Activation)
Transferred Inmates: If an inmate transferred from another facilities and he/she has recorded/registered their name, they will not need to record/register again. If an inmate did not register at their prior institution then he/she will not be able to use the telephone until he/she is registered. All inmates will be registered BOP wide by September 2010.
Note: Inmates that needs to register/record their name, please contact the ITS Office, so that we can enable the inmate’s telephone account so that he/she will be able to register/record their voice by dialing 111 and his/her PAC number.
If an inmate is unable to record his/her name due to Medical conditions (stroke, voice box etc.) verification will be made by ITS Department prior to the inmate registering.
Times for Telephone Calls
Only one inmate telephone in the housing units will be available during work hours. P.S. 5264.08, Telephone Regulations for Inmates, dated January 24, 2008, states in part, “Inmates‟ access to telephone will be limited…Monday through Friday, not including holidays. Inmates are expected to be at their work assignments and must not use the telephone during their work hours.” Policy further states, “For inmates who work varied shifts…institutions may leave one telephone per unit available for inmates on days off, or evening shift, such as food service workers, UNICOR workers, etc.”
Third Party,Three-way and Other Calls
Inmates found in possession of an electronic communication device, such as a cellular telephone, phone charger, pager, two-way radio, or any other related equipment, may be charged with a violation of code 108, Possession, Manufacture, or Introduction of a Hazardous Tool, or code 199, most like code 108, and will be subject to available sanctions, if found to have committed the prohibited act.