FCI Coleman Low Correspondence

Sep, 19 11 Post by: admin | No Comments

Mail Room

The Mail Room processes all incoming/outgoing mail Monday – Friday. Mail is not processed on weekends or Holidays. If a private carrier delivers mail on the weekend or holiday, it is not processed until the next working day. It will be held for the mail room officer to process. Mail depositories are located within each housing unit. All outgoing general mail will be placed sealed, in the depository.

Special Mail

Special/Legal mail must be hand delivered to R&D, inmate must provide proper identification before Special/Legal mail will be accepted. Special/Legal May be dropped off Monday thru Friday 11:30 a.m. – 12:30 p.m. All mail addressed to the President and Vice President of the United States, the US Department of Justice, the Bureau of Prisons, Attorneys, Surgeon General, US Public Health Service, Secretary of the Army, Navy, or Air Force, US Courts, US Probation Officers, Members of the United States Congress, Embassies and Consulates, Governors, State Attorney Generals, Directors of the State Department of Corrections, State Parole Commissioners, State Legislators, State Courts, State Probations Commissions, State Legislators, State Courts, State Probation Officers, other Federal/State Law Enforcement Officers, Attorneys and Representatives of the News Media, is to be placed in the depository marked “Special Mail.” Any mail placed in this depository should be clearly marked as Special/Legal Mail.

Legal/Special Mail, which will be opened in your presence, is mail from the President and Vice President of the United States, Attorneys, Embassies and Consulates, the US Department of Justice (excluding the Bureau of Prisons but including the US Attorney’s), other Federal Law Enforcement Offices, State Attorney Generals, Governors, US Courts (including US Probation Officers), and State Courts, and when the sender has been adequately identified on the envelope and the front of the envelope has been marked “Special Mail – Open only in the presence of the inmate” (or similar language.) It is the responsibility of the inmate to advise any attorney of this procedure. If not properly marked and identified as special mail, correspondence will be treated as general correspondence and opened and inspected. Clearly identified mail from the chambers of a judge and from a member of the United States Congress will not require the special mail marking, but will be processed as “Special Mail” and opened in the presence of the inmate.

Postage for Indigent Inmates

An inmate who has neither funds nor sufficient postage, and upon verification of this status by staff, may be provided the postage stamps for mailing a reasonable number of letters at government expense to enable the inmate to maintain community ties. The request for postage will be made to the Unit Manager.

Mail Correspondence

Mail Room staff will collect all outgoing general mail from the Lieutenant’s office at approximately 7:15 AM, Monday – Friday, excluding holidays. All mail must have a return address as listed below. You will be permitted to seal outgoing correspondence at the low institution level. Mail not properly identified will not be processed and will be returned to sender for completion. Your correspondents should be notified of how to properly address correspondence to you in order to limit delays within the U.S. Postal System. The address should be as follows:

Your Name and Register Number
Federal Correctional Complex
P.O. Box 1031
Coleman, FL 33521-1031

Inmates must go into the TRULINCS system update the sender contact information and print the address labels for who the letter is addressed to. Once you have entered all of the correct information you will hit print. The labels will print from the guard shack located in the middle of the compound. You can pick your labels up at this location during the open moves. Incorrectly addressed mail will be returned to the sender. You are cautioned that you are totally responsible for all the contents of your letters through the prisoner’s mail box. Any violation of postal laws could result in charges against you. There is no limit as to the number or length of letters that you write or receive, but it is expected that you will protect this privilege by keeping them to a reasonable amount.

You may send correspondence by first class, priority, fourth class, registered, certified, or insured mail, and may request a return receipt by placing the required postage stamps on same. The use of Media Mail postage requirements is extremely limited and you should contact the mail room staff to ascertain whether your mailing items qualify for this postal rate. If you use this postal rate and the U.S. Post Office rejects the use of Media Mail postage, your stamps will be cancelled by the U.S. Post Office and the package returned to you for recovery. Postage stamps, in different denominations, can be purchased through the inmate commissary.

All incoming mail will be opened and checked for contraband by staff.

Rejection of Correspondence

Incoming or outgoing mail may be rejected for any of the following reasons:

Any material which would violate postal regulations (e.g., obscene, lewd, or vulgar statements, threats of blackmail, contraband, or indications of escape.)
Discussion of criminal activities.
Letters containing codes or other attempts to circumvent mail regulations.

Inmates cannot engage in any type of business and will be sanctioned for doing so.

Retention of any magazine or literature of a sexually explicit nature will not be allowed.

Outgoing Packages

Outgoing inmate packages, except hobby craft items, will be processed by Unit Management Staff. Inmates wishing to mail personal property/packages must bring the unsealed package and the Request Authorization to Mail Inmate Package, to his Correctional Counselor for mail preparation. Postage stamps required for mailing packages must be provided by the inmate. Upon completion for mailing, the Correctional Counselor will deliver the Request Authorization to Mail Inmate Package and the package to R&D. Outgoing inmate packages, except hobby craft items, can be processed by the R&D Officer during Open House hours. Inmates wishing to mail personal property/packages must bring the unsealed package to R&D, along with the Request-Authorization to Mail Inmate Package, signed by the Correctional counselor during Open House hours. Postage stamps required for mailing packages must be provided by the inmate. Hobby craft packages will be processed for mailing by the Recreation Department.

Incoming Publications

You may make arrangements to purchase newspapers or magazines, or one of your correspondents may submit a subscription on your behalf. You may receive hardcover books and newspapers only from the publisher, book club, or from a bookstore. You may receive soft cover material, paperback books, magazines, and newspaper clippings from any source. You should speak with the Supervisory Correctional Systems Specialist to ascertain whether an individual issue or a publication is likely to be approved. You may maintain not more than 5 books, 3 magazines or 1 newspaper in your possession at one time.

If any magazines or soft-covered material are mailed in a package, it needs proper identification on the outside of the package. Program Statement 5800.10, Mail Management Manual, describes a package as a bundle, small or medium in size that is packed, padded, wrapped or boxed. Any mail weighing 16 ounces or more which contains other than paper material or excessive paper material will be considered a package and must have approval prior to receipt. Inmate packages do not require advanced authorization if the contents are otherwise approved under another Bureau policy. These type of packages must be marked with wording “Authorized by Bureau Policy,” or a clear description of the contents of the package (i.e. magazines, books, reading material, legal material, etc).


With some exceptions, you may write to anyone you choose. You may not write to inmates in State institutions, unless you have received approval from the Wardens of both institutions. Inmates may correspond with inmates in other Federal institutions with the approval of Unit Managers at each institution. A copy of this approval must be on file in the mail room in order for you to receive your correspondence.


All funds being sent to inmates at this institution must be sent to the National Lockbox location at the following address:
Federal Bureau of Prisons
Inmate Name (committed name, no nick names)
Inmate Register Number
P.O. Box 474701
Des Moines, IO 50947-0001

Open House Hours

Open house for mail issues will be conducted on Wednesdays and Fridays, 11:30 a.m. to 12:30 p.m. (or work call), in R&D.


Shortly after your arrival, a Phone Access Code (PAC) will be issued along with dialing instructions. Your PAC will be issued to you in a confidential manner, and you are responsible for the security of your PAC. You should never share your PAC with another inmate, as you are personally responsible for its use, or misuse. If you feel your PAC has been compromised, you should take action to get your PAC changed through your unit team. The charge for replacement of a PAC is $5.00

All telephones are subject to monitoring and recording, with the exception of a properly placed and authorized legal call. The telephones provided in the units are designed for direct dialing and has collect calling access. Inmates are responsible for paying the cost of their own telephone calls by purchasing I.T.S. credits through the inmate TRULINCS computer system. All telephone numbers called must be placed on your approved telephone list. Lists will be compiled through the TRULINCS system. You may have up to thirty (30) numbers on your approved list.

Upon arrival at FCC Coleman, you will be provided with a copy of the inmate telephone system inmate guide and a copy of the Telephone Request Form. All inmates may request up to (30) thirty numbers be put into the phone system. Once the inmate fills out the request form, he must turn the request form into unit staff for approval. Once the unit staff approves your list, it will be turned into the ITS technician to input the numbers into the phone system.

All inmates will be given a phone access code. This code is a (9) nine digit number that allows an inmate access to the ITS. The centralized system allows inmate to have only one BOP account that can be used for calling immediately upon arrival at another institution. First time committed inmates access codes will be provided to the inmate by the Correctional Counselor upon entry to the inmate’s telephone numbers into the ITS system.

1. If it has been determined that negligence on the part of the inmate has compromised his PAC number, the inmate will have to pay a fee of $5 to help defray the cost of establishing a new PAC number.
2. Inmates can transfer phone credits from their commissary account to their ITS account via the telephone system. All phone credits transferred will be available for immediate use. You will not be able to place a call if you do not have enough money in your phone account to place a minimum of a three minute call. Inmates should make every effort to expend all telephone credits before he transfers or is released.
3. All calls will be limited to (15) fifteen minutes. At the end of (14) fourteen minutes, a tone will warn the caller there is one (1) minute remaining in the call. After fifteen minutes, the call will automatically be disconnected. There is a thirty (30) minute waiting period between each completed call.
4. The inmates will be able to make 300 minutes of collect and direct calls each month, with a maximum of (15) fifteen minutes per call.
5. The use of third-party billing and electronic transfer of a call to a third party on the Inmate Telephone System (ITS) is not permitted. Any inmates in violation of this regulation are subject to disciplinary action.
6. Inmates may not place calls to telephone numbers for which all the actual expenses for the call cannot be directly and immediately deducted from the inmate’s account. Examples include telephone calls to 1-800, 1-900, 1-976, 1-888, and to credit card access numbers.
Inmates will be able to update their telephone numbers once per month. The allowable updated numbers will be processed within five working days. A written report of telephone charges is available for any 30-day period within the past 120 days upon payment of a fee of $3.00 per each 30-day period.

Trust Fund Limited Communication System (TRULINCS): In an effort to improve the ability of inmates to efficiently and economically maintain contact with persons in the community, the Bureau of Prisons is implementing a pilot program called the TRULINCS. As a pilot program, TRULINCS is intended to test a system which will supplement, not replace, an inmate‟s current and well-established means of mainstream contact with persons in the community; specifically written correspondence, telephones and visiting. Additionally, the plot program will test TRULINCS ability to provide an inmate electronic communication system which does not jeopardize the safety, security, or orderly operation of the correctional facility, or the protection of the public. Inmates participating in this program will not have access to the Internet. All inmates must go through a TRULINCS screening process. Some inmates may be excluded from the program based upon their current offense, past offense, and current or past behavior.

Visioneer One Touch Desktop (Voice Activation)

The Inmate Voice Verification (V-PIN) has been implemented Complex wide. Each inmate has had the opportunity to register/record his name. Upon arriving into your designated housing unit, you must notify your Counselor that you need access to the telephone system. When advised, you will proceed to a inmate telephone, Dial the number 111, enter your PAC number, and answer the prompts/questions in a clear and natural voice. You will clearly state your first and last name after the tone. If your voice has been successfully registered, it will be repeated back to you. You will be given three attempts to successfully register your voice. If you do not get it registered within those three attempts you must repeat the process. If the inmate is having problems he will need to dial 112 and enter your PAC number, listen to the recorded voice and state his name exactly. If there are any changes to the voice tone the inmate will not be able to use the telephone.

Transferred Inmates: If an inmate transferred from another facilities and he/she has recorded/registered their name, they will not need to record/register again. If an inmate did not register at their prior institution then he/she will not be able to use the telephone until he/she is registered. All inmates will be registered BOP wide by September 2010.

Note: Inmates that needs to register/record their name, please contact the ITS Office, so that we can enable the inmate’s telephone account so that he/she will be able to register/record their voice by dialing 111 and his/her PAC number.

If an inmate is unable to record his/her name due to Medical conditions (stroke, voice box etc.) verification will be made by ITS Department prior to the inmate registering.

Attorney Calls

Inmates needing to make an unmonitored attorney telephone call will request approval from the Unit Manager by submitting an “ Inmate Request to Staff “ form, which shall include the name, telephone number, date and time of the requested call and indicate why other means of communication are not feasible. An inmate is responsible for expenses of inmate telephone use. Phone calls to an attorney will be made COLLECT ONLY. The inmate should ensure that his/her attorney’s phone system is set up to except collect calls.

Times for Telephone Calls

Telephones will be available between the hours of 6:00 a.m. and 9:45 p.m. daily, with the exception of times during counts. There will be no forming of lines or congestion in the phone area as consideration should be given to other inmates who are using the phones. Use of the telephones will not interfere with work schedules, counts or other programs. It is prohibited to use an inmate telephone in any housing unit which is not your assigned living quarters.
Only one inmate telephone in the housing units will be available during work hours. P.S. 5264.08, Telephone Regulations for Inmates, dated January 24, 2008, states in part, “Inmates‟ access to telephone will be limited…Monday through Friday, not including holidays. Inmates are expected to be at their work assignments and must not use the telephone during their work hours.” Policy further states, “For inmates who work varied shifts…institutions may leave one telephone per unit available for inmates on days off, or evening shift, such as food service workers, UNICOR workers, etc.”

Third Party,Three-way and Other Calls

Third Party/three-way calls, relaying messages from a third party via a cell phone, conference calls, use of another inmate’s PAC (Phone Access Code) to place a call, talking on the telephone during a call placed by another inmate, use of an automated forwarding service, and talking in code, are all prohibited by policy. Any of these actions, or any other conduct which interferes with the inmate telephone monitoring system, or the ability of staff to monitor inmate calls, will result in disciplinary action.
Inmates found in possession of an electronic communication device, such as a cellular telephone, phone charger, pager, two-way radio, or any other related equipment, may be charged with a violation of code 108, Possession, Manufacture, or Introduction of a Hazardous Tool, or code 199, most like code 108, and will be subject to available sanctions, if found to have committed the prohibited act.
VN:F [1.9.22_1171]
Was this information helpful?
Was this information accurate?
Rating: 0.0/5 (0 votes cast)
VN:F [1.9.22_1171]
How does this prison score on this topic?
Rating: 0.0/5 (0 votes cast)

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>