Deposit Fund History
Funds may be sent to Federal inmates via the United States Postal Service or via the Western Union Quick Collect Program. In either case, the inmate must physically be housed at a Federal Bureau of Prisons’ facility before funds can be received and posted. If the inmate is not physically in a Federal Bureau of Prisons’ facility, the funds cannot be posted and will be returned or rejected.
U.S. Postal Service
Federal Bureau of Prisons
Insert Valid Committed Inmate Name
Insert Inmate Eight-Digit Register Number
Post Office Box 474701
Des Moines, Iowa 50947-0001
The deposit must be in the form of a money order made out to the inmate’s full committed name and complete eight-digit register number. Effective December 1, 2007, all non-postal money orders and non-government checks processed through the National Lockbox will be placed on a 15-day hold. The Bureau of Prisons will return to the sender funds that do not have valid inmate information provided the envelope has an adequate return address. Personal checks and cash cannot be accepted for deposit.
The sender’s name and return address must appear on the upper left-hand corner of the envelope to ensure that the funds can be returned to the sender in the event that they cannot be posted to the inmate’s account. The deposit envelope must not contain any items intended for delivery to the inmate. The Bureau of Prisons shall dispose of all items included with the funds.
In the event funds have been mailed but have not been received in the inmate’s account and adequate time has passed for mail service to Des Moines, Iowa, the sender must initiate a tracer with the entity who sold them the money order to resolve any issues.
Western Union Quick Collect Program
1) At an agent location with cash: The inmate’s family or friends must complete a Quick Collect Form. Click here to view a sample Quick Collect Form. To find the nearest agent, they may call 1-800-325-6000 or go to www.westernunion.com.
2) By phone using a credit/debit card: The inmate’s family or friends may simply call 1-800-634-3422 and press option 2.
For each Western Union Quick Collect transaction, the following information must be provided:
- 1) Valid Inmate Eight-Digit Register Number (entered with no spaces or dashes) followed immediately by Inmate’s Last Name
- 2) Committed Inmate Full Name entered on Attention Line 3) Code City: FBOP, DC
- 3) ONLINE using a credit/debit card: The inmate’s family and friends may go to www.westernunion.com and select “Quick Collect.”
For each Western Union Quick Collect transaction, the following information must be provided:
Please note that the inmate’s committed name and eight-digit register number must be entered correctly. If the sender does not provide the correct information, the transaction cannot be completed. The Code City is always FBOP, DC.
Each transaction is accepted or rejected at the point of sale. The sender has the sole responsibility of sending the funds to the correct inmate. If an incorrect register number and/or name are used and accepted and posted to that inmate, funds may not be returned.
Any questions or concerns regarding Western Union transfers should be directed to Western Union by the sender (general public). Questions or concerns should not be directed to the Federal Bureau of Prisons.
For additional information concerning inmate Commissary account deposit procedures, please see the Bureau of Prisons Trust Fund/Warehouse/Laundry Manual (PS 4500.07) or 28 CFR Parts 506 and 540. For information concerning a specific deposit, please contact Federal Bureau of Prisons’ staff at 202-307-2712 between 8:00 a.m. and 4:30 p.m. ET.
TRULINCS (Trust Fund Limited Inmate Computer System)
All inmates have access to TRULINCS. To access the system they will log in using their register number, PAC number, and PIN number. Your PIN number can be obtained from the commissary. If you get locked out of TRULINCS by three (3) failed attempts of entering the wrong information, you will need to submit anInmate Request to Staff Member to the Trust Fund Supervisor to have your account unlocked.
All inmates should treat their PAC, PIN, numbers as strictly confidential andshall not share this number with any other inmate. Sharing or selling of the PACnumbers between inmates will result in disciplinary action. To obtain a new or Replacement PAC number for any reason, the inmate will be required to complete a BP-199 (Request for Withdraw of Inmate Funds) in the amount of $5.00 charge to help defray the cost of establishing the number.
You are authorized 100 contacts in TRULINCS (30 e-mail addresses & 30 phonenumbers). All contact information requires the full name, address, city, state, and zip code. E-mail addresses need to be entered into the TRULINCS accurately.
Special attention should be given to the spelling and capitalization of the e-mailaddress. Example: email@example.com is not the same as JDOE@anywhere.com. Inmates enter the e-mail addresses and phone numbers into TRULINCS with theircontact information. Changes to your contact information can be completed anytimeTRULINCS is operational.
Note: All mail leaving the institution requires a mailing label. Mailing labels can be printed in education. You can print up to 10 labels per day. This is a free service.
In order for an inmate to utilize the Electronic Messaging Portion (e-mail) ofTRULINCS, the inmate will be required to complete and submit an Inmate Agreement for Participation in TRULINCS Program form. When the agreement form is received,the inmate will be given authorization to use the system. At the beginning of every session, the inmate will be given the opportunity to purchase TRU-Units. This is the only opportunity during a logon session that TRU-Units can be purchased. TRULINCS credits will not be deducted from the inmate’s monthly spending limit. TRULINCS credits will not be credited back to the inmate’s commissary account except for the following:
Inmates on TRULINCS restriction for more than thirty (30) days Release from the institution.
In rare or unusual instances as the Warden deems appropriate.
Removal From the TRULINCS Program
All logon sessions are limited to 60 minutes.
Upon completion of a session, inmates will bot be permitted to logon again foranother 15 minutes. All e-mail messages are subject to monitoring. The TRULINCS terminals will normally be operational during the following hours:
Monday through Friday 6:00 a.m. to 12:30 p.m. 3:00 p.m. to 11:30 p.m.
Saturday, Sunday, & Holidays 6:00 a.m. to 11:30 p.m.
The use of the TRULINCS terminals must not interfere with institution schedules,programs, work assignments, or counts.
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The monthly spending limit will be determined in accordance with Program Statement4500.07. The spending limit is currently $320.00 per month. Stamps, phonecredits, TRULINCS, copy cards, and over the counter medications are not chargedagainst the monthly spending limitation. Special Purchase orders with a unit costof $100.00 or more must be approved in writing by the Chief Executive Officer.
No more than one SPO is processed per month for any inmate. Ordinarily, SPO’s areentered by the close of business on the third work day following receipt by theTrust Fund Staff.
Inmates that are FRP delinquent will be limited to a monthly spending limitationof $25.00.
Finality of Sales
Inmate Conduct During Sales Hours
No more than 20 inmates in the sales lobby at one time.The shopping list must contain the inmate’s name and register number.No eating in or near the commissary.No loitering in or near the commissary.No arguing with the Commissary staff or inmate workers for any reason.
Special Purchase Orders
Commissary Fund Withdrawals
Note: Payments to the institution (I.D.Cards, PAC numbers, copies, or DHO sanctionsfor monetary restrictions) are to be completed on the green bubble form (BP-199)and are not to be completed in TRULINCS. The bubbles on this form do not need to be filled in. The only information that is needed is Name, Register Number, DollarAmount, Reason, and sign the form in the presence of your Unit Staff.
Each inmate is required to register on the fingerprint identification system priorto conducting any commissary sales. Sales are conducted using TRUFACS after positive fingerprint identification of the inmate.
The commissary will conduct sales according to the inmates housing unit. Commissary shopping lists will be accepted from 11:00 a.m., until work call is announced, for the unit shopping that evening. Inmates will be permitted to shoponce per week. After shopping, inmates must return to their units to store their purchases before going to other areas of the institution.
On Monday and Wednesday an Over the Counter Medication sale will be conducted from 11:00 a.m., until work call is announced. On Fridays, a photo ticket and Over the Counter Medication sale will be conducted from 11:00 a.m., until work call is announced.
Regular sales will be conducted after the 4:00 p.m. count until 8:30 p.m. onMonday through Thursday. For evening shift workers who are working on their scheduled shopping night, there is an afternoon sale on Wednesday from 1:30 p.m.to 3:00 p.m. Only those inmates who are on the approved shopping list for this early sale will be permitted to shop. Evening shift inmates must have their names submitted by their work detail supervisor no later than 4:00 p.m. Tuesday of the same week. All commissary shopping lists for this afternoon sale must be submitted from 11:00 a.m. to until work call is announced. The shopping day sequence for FCI Cumberland will be rotated on a quarterly basis and the schedule will be posted on the commissary bulletin board along with a current shopping list.
If you have any problems or questions with your account, submit an Inmate Request to Staff Member to the Trust Fund Department, the Trust Fund Supervisor, or the Cashier. Be sure to maintain any receipts or papers you may need to document your problem.