ACCOUNT INFORMATION: An account is established for you with your committed name and register number. An Inmate Account Card (“Commissary Card”) is issued to you. This card must be presented when shopping at the Commissary Sales Unit and used in the vending machines, laundry machines, and copy machine. Lost or stolen cards are replaced at a cost of $5.00 to you. Your account reflects all deposits and withdrawals. Deposits include money mailed to you from outside sources and UNICOR Pay or Performance Pay. Withdrawals include, but are not limited to, Commissary purchases, Special Purchase Orders, money mailed out through a Form 24, and funds used for community trips including furloughs.
To ensure the correct posting of monies received through the mail to your account, checks or money orders must contain your committed name and register number. Any checks or money orders not accepted because of incorrect preparation are returned to the sender. All money should be mailed to Bureau of Prisons, PO Box 474701, Des Moines, Iowa 50947-0001, or Western Union Quick Collect.
If you have any questions concerning your balance or an error in your billing, make inquiries at Commissary Open House on Wednesdays from 11:00 a.m. to 12:00 noon and have your sales and/or deposit receipts to document the problem.
40COMMISSARY SALES UNIT: The Commissary Sales Unit is located at the side of the Activities Building adjacent to CDR. Shopping hours are posted on the directory at the front entrance. Commissary shopping days are rotated every six (6) months.
Shopping lists with prices subject to change are available at Commissary. These lists are completed prior to shopping and verbal orders are not accepted after your list is turned in. Stamps, photo tickets, and Debitek may be purchased on your regular shopping day. No shopping bags are provided. Tote bags can be purchased or you may use the mesh laundry bag provided to you. Please note that borrowing Commissary items from anyone is not permitted.
DEBITEK AND STAMPS LIMIT: You may not have more than $40 Debitek credits on your commissary card. You must keep your commissary card with you at all times due to the monetary value of the card. Use of the Debitek card in the vending machines will be at your own risk and there will be NO REFUNDS. You may not have more than sixty (60) postage stamps (of the denomination for 1st class, domestic, one ounce mailing), or the equivalent, and a maximum of $10.00 of any other denomination. Excessive stamps found on your person or in your living quarters can result in disciplinary measures.
TRULINCS: This is a program for inmates to communicate with family and friends via e- mail. Inmates must request approval. The system is available seven days a week 6:30 a.m. to 8:30 p.m. The cost of using Trulincs is $.05 per minute.
DEPOSITS TO YOUR ACCOUNT: All deposits to your account from outside sources must be mailed to the lockbox in Des Moines, Iowa, or deposited through Western Union Quick Collect. Checks or money orders must be made out in your committed name with your register number placed on the money order or check. All domestic personal checks and non-domestic and foreign negotiable instruments shall be placed on hold. Domestic personal checks and other negotiable instruments not specified below shall be held 15 days. Non-domestic and foreign negotiable instruments shall be held from 30 to 60. The holding period shall begin the day the instrument enters into TRUFACS. At the end of the hold period, the funds will be released and made available to the inmate.
The following item shall not be held and funds shall be made available immediately: