The hours of operation are Monday through Friday, 7:30 a.m. to 4:00 p.m. (excluding weekends and holidays). Incoming general correspondence is distributed by the Unit Officers after the 4:15 p.m. stand up count, Monday through Friday. Should you receive Certified/Accountable Mail or Special/Legal Mail for which you must sign, this mail will be delivered to you by a unit staff member ordinarily within 24 hours. All incoming general correspondence is opened and inspected before delivery.
Outgoing mail is processed Monday through Friday, excluding weekends and holidays.
Outgoing mail must be delivered to the Unit Officer unsealed, with the exception of
Legal/Special Mail. In addition, if you have authorization to correspond with another confined inmate or are on restricted correspondence, the correspondence must be left open.
Inmates must assume responsibility for the content of their letters. Correspondence containing threats, extortion, criminal acts, etc., may result in prosecution for violation of federal laws or result in disciplinary action.
All outgoing mail must include your committed name, register number, and return address of this institution or it will be returned to the inmate for the required information:
Federal Register Number
United States Penitentiary Allenwood
P.O. Box 3000
White Deer, Pennsylvania 17887
All correspondence will stamped, “Mailed From U.S. Penitentiary”. Inmates are not permitted to use a title(s) after their name, (e.g.: John Doe, CEO or other language). Additional surplusage information should not be used unless it is required by Bureau policy. You are responsible for providing adequate postage on all outgoing correspondence. Postage stamps must be purchased through the institution Commissary. Registered, insured, and certified mail services are available, provided you have sufficient postage to pay for these special services.
Express Mail services, are not available to the inmate population.
All money or negotiable instruments sent via the mail are returned to the sender with
instructions to send the negotiable instrument to: Federal Bureau of Prisons, Your Name, Your Register Number, Post Office Box 474701, Des Moines, Iowa 50947-0001.
Legal/Special Mail Correspondence
All incoming Legal Mail/Special Mail, adequately identified as being received from an attorney -
(along with the marking “Special Mail – Open Only in the Presence of the Inmate” on the outside of the envelope), will be date/time stamped upon receipt in the Mail Room and delivered to you by a member of your Unit Team. It is the inmates responsibility to notify their attorney(s) of the legal mail requirement markings in order for their mail to be afforded this special processing.
For additional information in reference to the qualification and definitions of Special/Legal mail, see Bureau of Prisons Program Statement, 5265.11, Correspondence.
Outgoing Special/Legal Mail will be collected by a designated staff member Monday through Friday (holiday excluded) during the noon meal in the institution dining room. You must identify yourself with your institution ID card to the designated staff member who will collect your mail and process accordingly.
Outgoing Special/Legal Mail weighing 16 ounces or greater must be processed as a package according to the Bureau Program Statement 5800.10 utilizing a BP-329, Request Authorization to Mail Inmate Package. In order to accomplish this, you must see your assigned counselor who will deliver the package directly to the mail room. You should see your Unit Manager in the absence of your assigned Correctional Counselor.
Materials otherwise approved by Bureau policy for retention by an inmate (e.g., magazines, paperback books, legal materials) received in package form must be clearly marked with the Legal/Special Mail markings or the notation “Contents – Authorized Publications” or “Authorized by Bureau Policy”, in order to be received from the U.S. Post Office. These markings are intended to alert the Mail Room Officer that the enclosed materials contain matter approved under an existing Bureau policy and do not require a Special Package Authorization Form. The only package an inmate may receive from home is that containing release clothing within the last 30 days of confinement. A Package Authorization Form must be obtained from your Unit Team.
INMATE ELECTRONIC MESSAGING SYSTEM (TRULINCS)
Inmates at USP Allenwood may be approved for access to the electronic messaging system
Inmates must submit a completed Inmate Agreement for Participation in TRULINCS Electronic Messaging Program form (BP-A0934.052) through unit staff (counselor) to be eligible to utilize TRULINCS. Services offered in TRULINCS are: public messaging, viewing/printing account transactions, BP-199 withdrawals, list management for phone, email and postal addresses, electronic Law Library as well as print services. Inmates may print 10 labels per day at no charge. An inmate’s contact list may have up to 100 contacts inclusive of 30 email addresses, 30 telephone numbers and 40 mailing addresses. Inmates who add attorney(s) on the email contact list do so with the understanding that all messages sent via TRULINCS are subject to
Inmates who have transferred in from another Bureau of Prisons institution will have TRULINCS access generally within a day, as their funds and TRULINCS list transfer with them.
Access to TRULINCS is provided by terminals located in their housing unit and is available
during the hours of operation which are 6:00 A.M. to 10:00 P.M. seven days per week, inclusive of holidays.
Using the electronic messaging system is accomplished only after an inmate has purchased
minutes (TRU-Units) which transfers funds from the commissary/inmate account to the
TRULINCS account. Once an inmate transfers funds to purchase TRU-Units from their
TRUFACS, it cannot be reversed – with the exception of release or an extended
messaging restriction (30 days or longer). Inmates may purchase from 40 to 600 TRUUnits at one time and their TRUFACS account is immediately deducted. Each TRU-Unit is charged at $.05 to the account. Inmates may also check their account balances for inmate
accounts, TRUFONE, and TRULINCS.
Inmates on any type of restriction (phone, commissary, messaging, visiting) from another
institution will continue to be on restriction at this institution for the duration of the sanction or until transferred.
Each inmate will be required to key their register number, PAC number, and TRUFACS pin number to enter the system.
Inmate messaging will be limited to 13, 000 characters. Inmates will not have access to the
Internet nor will they be able to receive pictures of any other attachments. The delivery of all incoming and outgoing messages is delayed by a minimum of one hour. Inmates are limited to a 30 minute session for messaging and a 30 minute period between sessions. Inmates will be billed as one TRU-Unit (or $.05) per minute for messaging.
When an inmate enters an email address on their contact list, TRULINCS sends a system
generated message to the contact giving them the opportunity to accept or reject email contact with the inmate prior receiving any messages from the inmates. If a positive response is received, the inmate may begin exchanging electronic messages with this contact. If a contact rejects TRULINCS participation, the inmate is blocked from sending any messages to that email address.
Inmates will be permitted to utilize the TRULINCS system to print inmate account statements, TRUFONE lists, electronic law library information, email messages, contact labels for outgoing mail, and processing the BP199, Request of Withdrawal of Personal Funds, form. Inmates will be billed as three TRU-Units (or $.15) per page.
There are telephones in each institution for inmate use. Either the Inmate Telephone System (ITS) or collect calling can be made on these lines. A list of approved telephone numbers will be maintained. Inmates are allowed to submit one phone list (BP-505) per month. Inmates will not be allowed to place contract staff or volunteers on their approved telephone list.
Telephones are to be used for lawful purposes only. Threats, extortion, etc., may result in
prosecution. All inmate telephones are subject to monitoring and recording. Inmates must
contact their Case Manager or Counselor to arrange an unmonitored attorney call.
It is expected that each inmate will handle his calls in such a manner that will allow the equal use of the phones by all inmates. Telephones will not be used to conduct business.
Payment for other calls, for which the inmate cannot pay through normal means, will be paid via his or her commissary account, payable to the U.S. Treasury.
Inmates in Disciplinary Segregation and Administrative Detention may make a limited number of calls by submitting an Inmate Request to Staff Member to the SHU #1 Officer. Generally, social phone calls for inmates in Administrative Detention and Disciplinary Segregation will be placed by the Special Housing Unit Staff once every 30 days. Unit Staff, ordinary the Counselor will be responsible for handling legal calls in this unit. Special/Emergency phone call will only be authorized by SHU Lieutenant, Correctional Counselor, or the Chaplain.
Institutional phones may not be used without permission of a staff member.