Use of telephones for social calls is a privilege not a right. This Drivileae may be suspended or revoked.
Within 48 hours of arrival to the institution, except on weekends, new inmates will be issued a PAC number. A PAC number is an access number unique to only you.
It allows access to your telephone account and the approved numbers within. Telephone approvals take 3-5 days. Telephone credits can only be purchase through Trufone. Inmates may use the Telephone Teller
from any inmate telephone to transfer funds from their Trufacs account to their Trufone account.
Each housing unit has 4 inmate telephones. Inmates will be allowed access to the telphone from 630am to 930pm.
Inmate telephones will automatically turn off one-half hour prior to all counts (10:30 AM on weekends and holidays, 3:30 PM and 9:30 PM daily).
Inmates are strongly encouraged to wisely budget their monthly allocation of telephone minutes. Try and maintain a sufficient balance until close to the end of the month in the event of an emergency.
The telephone system also enables inmates to perform numerous transactions within their account (check commissary balances and transfer funds to the Trufone account).
Collect International Telephone Calls: Collect international telephone calls are limited to the United States, Guam, Puerto Rico, and Virgin Islands.. Policy prohibits the use of staff telephones to place a call outside of the United States. All other calls, including legal calls, must be pre-approved by the Unit Manager. No direct telephone call will be approved. Any other concerns should be addressed with the Unit Manager.
Each unit has one unmonitored telephone which will connect you directly to the Public Defender’s office. This is to assist you in maintaining contact with your appointed attorney. Inmates requiring unmonitored telephone calls to attorneys other than public defenders must submit a written request to their Unit Manager. The request must include next court date, reason why written correspondence will not suffice and why the attorney is unable to make a legal visit.
TRULINCS: In an effort to improve the ability of inmates to efficiently and economically maintain contact with persons in the community, the Federal Bureau of Prisons has implemented the TRULINCS. TRULINCS is intended to supplement, not replace, inmates’ current and well-established means of maintaining contact with persons in the community, specifically, written correspondence, telephones and visiting. Inmates partiCipating in this program will not have access to the Internet.
Inmates will have access to TRULINCS stations on each housing unit, excluding the Special Housing Unit (SHU). Inmates may access the system during authorized time frames and only after submitting a completed Inmate Agreement for PartiCipation in TRULINCS Electronic Messaging Program form (BP-0934). By signing the agreement, the inmate has demonstrated their understanding of the program rules and procedures.
Inmates will be charged $.05 per minute in program fees for using the
TRULINCS service. There will be no charge to check for new messages
received. Inmates will be required to purchase minutes of session time
using TRULINCS. Inmates must purchase time in the following minute
increments: 40, 100, 200, 300, and 600. The TRULINCS program will
not be available to inmates without enough funds to purchase the
increment of minutes. Inmates may elect to print their messages using
the designated print station. Inmates will be charged three minutes
($.15) per each printed page. Multiple page messages will be printed
front and back (duplexed) and count as two pages per sheet of paper.
Hours of Operation: The TRULINCS will normally be operational during the following hours:
Cadre 6:00 a.m. -9:30 p.m.-Daily
All other inmates 6:30 a.m. -9:30 p.m.-Daily
The use of TRULINCS must not interfere with institution schedules,
programs, work assignments, or counts. -When a count is conducted,
all inmates shall terminate their TRULINCS session immediately.
-During institution emergencies, the use of TRULINCS may be
restricted or terminated.
-During normal working hours, TRULINCS will not be available, until
after unit sanitation has been completed.
-Inmates will be responsible for their use of TRULINCS and are
expected to conduct themselves in a responsible manner and respect
other inmates. Each inmate is responsible for the content of the
electronic messages he/she sends.
The inmate must consent to have all incoming and outgoing electronic
messages monitored, read and retained by Bureau staff. Inmates are
required to list the correct mailing address of all contacts he/she
requests communication with. BP-199′s, telephone contacts, electronic
messaging and outgoing U.S. mail recipients must all be entered in
TRULINCS with a valid mailing address.
Inmates may withdraw from the program at any time without penalty
or cost, except for fees already incurred by their partiCipation in the
program. Inmates choosing not to participate in the program may still
maintain contact with persons in the community through written general
correspondence, telephone and visiting as provided in accordance with
those Bureau policies.
An inmate may exchange electronic messages with persons in the
community who are on the inmate’s approved electronic message contact list. Through use of the computers provided by the institution, the inmate may add message addresses to his/her electronic message contact list.
-Inmates may not exchange electronic messages with unauthorized
contacts including, but not limited to:
-victims, witnesses, other persons connected with the inmate’s criminal
history, law enforcement officers, contractors or volunteers.
Inmates may place attorneys, “special mail” recipients, or other legal
representatives on their electronic message contact list, with the acknowledgment that electronic messages exchanged with such individuals will not be treated as privileged communications and will be subject to monitoring.
Inmate to Inmate Communication: An inmate may be permitted to correspond via electronic messaging with an inmate confined in any BOP facility if the other inmate is either a member of the immediate family, or is a party or witness in a legal action, with certain limitations. Requests for inmate to inmate communication must be addressed directly with the inmate’s Unit Team.
-The maximum number of consecutive minutes an inmate may use at a
mail station (session time) is 15 minutes. The interval between sessions is 60 minutes. -Inmates may only have 30 active contacts on their contact list. -Messages may not contain attachments. -Messages may not exceed 13,000 characters. -Inmate to inmate communication may be granted after the appropriate
approval. -Inmates will be able to access their incoming, outgoing, draft, deleted, and rejected messages for 20 days. Messages 20 days old will automatically be purged by the system.
After three consecutive failed attempts to access the system, the inmate’s account will be locked and the Trust Fund Supervisor must unlock the account. Inmates must submit a request in writing to the Trust Fund Supervisor, in order to unlock their account.
All funds that are in an inmate’s TRULINCS account will be transferred to his/her TRUFACS account at the time of release.
Requests and Concerns
Inmate Request to Staff (COPOUT): A written request can be obtained from the Unit Officer and is used by inmates to address concerns or questions to a staff member. They should be mailed through the institution mail. For a quicker response to a request, address it to the staff member at the lowest level possible in the chain of command and to the deSignated person/department that handles the area that involves your specific need. If you have experienced a problem in any area, which you have been unable to resolve, you may submit a written request to the next person in the chain of command. Talk with your unit team for assistance on addressing your concerns in the most efficient way. MDC Los Angeles staff are charged with the responsibility of addressing a great deal of inmate concerns. Written correspondence serves as a reminder to the staff member and in many instances will ensure your issue is addressed more quickly.